overrun by bed bugs. again, bed bugs do not discriminate. anyone can get them, rich, poor, dirty, clean. the bed bugs, they don't care. they just want to feed. >> thank you. [ applause ] next speaker. >> hi. my name is kathy galvez, i wanted to show people what it looks like to be attacked by bed bugs. see all of these marks here on my arm? let me see if i can turn it around so you can see. let me see where the camera is? >> we can see it. thank you. >> and i got them on my legs, my arms, my back and they hit me on my head. and i didn't know what to do so i notified management.